Resume
15+ years across sensitive-content clinical work, high-stakes escalation, behavioral health operations, people leadership, quality systems, mental health parity, and responsible AI-assisted workflow design.
Lead parity workstreams and translate evolving requirements into benefit, policy, documentation, and operational evidence needs. Provide subject-matter review across stakeholders and build AI-assisted tools for structured regulatory analysis and audit support.
Designed clinical safety training and quality initiatives for virtual behavioral health operations supporting 1,500+ coaches and therapists. Built and tested QA tools, analyzed recurring quality signals, and translated findings into quarterly business reviews and executive-facing decisions.
Delivered virtual behavioral health care while applying clinical risk assessment, documentation, care coordination, and escalation standards in a technology-enabled setting.
Managed and coached 17 licensed clinicians, coordinated concurrent utilization and care-management workstreams, refined engagement and medication-adherence workflows, and developed KPIs for distributed clinical operations.
Converted clinical and operational requirements into training, job guidance, and calibration support for teams responsible for consistent, defensible decisions.
Performed emergency psychiatric assessments, supported care coordination leadership, delivered EMTALA training, provided crisis counseling, and worked with substance-use and medication-assisted treatment populations.
Safety Evaluation Operations: Launch Readiness
Built a synthetic 48-run paired evaluation dataset, SQLite analysis, regression queue, launch gate, automated tests, interactive dashboard, evaluation runbook, and mitigation decision memo. The analysis correctly holds an improved candidate for a new critical privacy regression.
M.Ed., Clinical Mental Health and School Counseling
Ohio University
B.A., Psychology and Sociology/Criminology
Cum laude
2025 UHC Automation Innovation Challenge Winner — Copilot-supported proposal to improve parity peer-audit consistency.
Optum SuperHero — 2017 and 2019; Spot Award — 2014.
Published author — American Counseling Association essay on cyberbullying education.